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IT Support Technician

Please Note: The application deadline for this job has now passed.


15ten15 are currently recruiting for an experienced IT Support Technician on behalf of a leading global manufacturing company based in Dewsbury.


Job description:

Reporting to the IT Service Manager, this multi-disciplinary role is to support, proactively monitor and administer business systems.


  • Respond to either first line support or end user software or hardware queries via email, phone or face to face.
  • Work with the IT Service Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
  • Support, administer and deliver IT solutions across the  group working to ITIL standards.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Liaise closely with business and 3rd party solution providers.
  • Support a large number of industry specific applications.
  • Assist with implementing, configuring and testing feasible solutions.
  • Plan and work flexibly to deadlines


Required Skills:

  • Windows Server 2008R2-2019 Operating Systems and the following roles
    • On Prem Active Directory with GPO management
    • Remote desktop services
    • Exchange
    • Internet Information Services
    • Hyper-V management
  • Microsoft 365 Administration encompassing:
    • Azure Active Directory
    • Exchange
    • Intune
    • Microsoft Endpoint Manager
    • SharePoint
  • Helpdesk software
  • ITIL principles
  • Troubleshooting Microsoft Office issues

Desirable Skills

  • ITIL V3/ITIL V4 framework
    • Change management
    • Release management
  • Customer service qualification NVQ or equivalent
  • Microsoft Office 365 suite
    • Power Apps
    • Power Automate
    • SharePoint
  • Microsoft Desktop Administrator qualification or equivalent experience
  • Asset Management
  • Database management
  • Scripting

15ten15 Recruit

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