Our vacancies

Search Jobs  

IT Support Technician

Please Note: The application deadline for this job has now passed.

WHO ARE WE?

15ten15 are currently recruiting for an experienced IT Support Technician on behalf of a leading global manufacturing company based in Dewsbury.

WHAT WE'RE LOOKING FOR

Job description:

Reporting to the IT Service Manager, this multi-disciplinary role is to support, proactively monitor and administer business systems.

Responsibilities:

  • Respond to either first line support or end user software or hardware queries via email, phone or face to face.
  • Work with the IT Service Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
  • Support, administer and deliver IT solutions across the  group working to ITIL standards.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Liaise closely with business and 3rd party solution providers.
  • Support a large number of industry specific applications.
  • Assist with implementing, configuring and testing feasible solutions.
  • Plan and work flexibly to deadlines

THE IDEAL CANDIDATE

Required Skills:

  • Windows Server 2008R2-2019 Operating Systems and the following roles
    • On Prem Active Directory with GPO management
    • Remote desktop services
    • Exchange
    • Internet Information Services
    • Hyper-V management
  • Microsoft 365 Administration encompassing:
    • Azure Active Directory
    • Exchange
    • Intune
    • Microsoft Endpoint Manager
    • SharePoint
  • Helpdesk software
  • ITIL principles
  • Troubleshooting Microsoft Office issues

Desirable Skills

  • ITIL V3/ITIL V4 framework
    • Change management
    • Release management
  • Customer service qualification NVQ or equivalent
  • Microsoft Office 365 suite
    • Power Apps
    • Power Automate
    • SharePoint
  • Microsoft Desktop Administrator qualification or equivalent experience
  • Asset Management
  • Database management
  • Scripting

15ten15 Recruit

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.