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Vehicle Rental Executive

Please Note: The application deadline for this job has now passed.

WHO ARE WE?

15ten15 are currently recruiting for a Vehicle Rental Executive on behalf of a fast-growing technology organisation based in Bradford. 

WHAT WE'RE LOOKING FOR

Professional and friendly service in a timely and individual manner. Iimpeccable overall communication skills are essential to the role. The ideal candidate is enthusiastic and upbeat and will carry out the administration tasks required for all vehicle rental reservation activity.

Key Responsibilities

  • Day-to-day administrative support including maintaining accurate records
  • Establish and maintain a good working relationship with Customers and Suppliers
  • Manage all vehicle hire reservations, both booking and off-hiring, using the implemented policies and processes
  • Review current hires and communicate findings to clients and suppliers regarding extensions and terminations
  • Manage and action external and internal queries promptly and competently by telephone and email
  • Check vehicle hire reservations periodically by making outbound calls to ensure that suppliers have received and confirmed the reservation requests
  • Ensure incoming calls are answered promptly in a polite, efficient and professional manner
  • Process change, extension and cancellation requests in a timely manner
  • Provide excellent, high quality, customer service and on-going support to both suppliers and customers
  • Assist in generating daily reports as required
  • Ensure that Service Level Agreements agreed, are achieved

THE IDEAL CANDIDATE

Skills and Experience

  • Minimum 2 years of excellent and proven customer service experience
  • Excellent organisational skills and time management skills with the ability to prioritise
  • Good knowledge of Microsoft Office programmes, (Word, Excel, Outlook)
  • Geographical knowledge an advantage
  • An ambitious and forward-focused view
  • A positive attitude and an ability to work well in a team
  • Energetic and able to work in a fast-paced environment
  • Excellent telephone manner
  • High levels of accuracy and attention to detail

WHAT'S IN IT FOR YOU?

Our Culture

We are extremely proud of our commitment to our employees and our great culture and in return we offer you:

  • Opportunity to work remotely
  • Cycle and Tech schemes
  • 25 days' holiday (plus 8 paid bank holidays)
  • Paid day off for your Birthday
  • Opportunity to buy and sell holiday
  • Additional holiday leave for length of service
  • Private Healthcare scheme upon 1 years’ service
  • 5 days paid occupational sick pay in a 12-month period
  • Pension
  • Excellent opportunities for training and for progression
  • Employee Assistance Programme (EAP)

15ten15 Recruit

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